We’re here to support you.
For UK & Irish customers, we are your first stop for:
- spare parts, accessories, and Nord shipping boxes
- If you need warranty or product support for a UK or ROI purchase
- If you’re not sure which brand your issue relates to
- You need help figuring out who best to contact regarding your query
- You’re an education, church, or trade customer needing specialist support
In the first instance, we do recommend you email any technical issues to the official support channels for each brand. Their international teams are best placed to diagnose faults, confirm warranty status, and advise on repair options — they’ll then loop us in should they decide we’re best placed to remedy the situation.
Scroll down for direct links to each manufacturer’s support page.
And don’t worry — we’re still here to help whenever you need us.
If at any point you’re unsure who to contact or if something doesn’t feel right, just reach out, and we’ll point you in the right direction.
You can always reach us directly via Phone
+44 (0) 1908 477 142
If in doubt, get in touch — we’ll steer you the right way.
- Service & spares: service@headlineaudio.com
- Returns: returns@headlineaudio.com
- Sales: sales@headlineaudio.com
Nord Keyboards
For all Nord technical support, OS updates, and manuals, please contact Nord directly via their support page.
Tip: Have your product model and serial number handy when you submit your request.
Solid State Logic (SSL)
For SSL ACP products, including audio interfaces, controllers, mixers, outboard, Harrison Audio, and Slate microphones, use the SSL Help Centre.
You’ll find knowledge base articles as well as the option to submit a ticket to their support team.
Teenage Engineering
For Teenage Engineering hardware, OS updates, and repairs, head to their support portal.
They may ask for photos, serial numbers or a short video of the issue – the more detail you can give, the better.
Repairs
We are here to help you. Please fill out the form with as much detail as possible, and we will review and get back to you within 48 hours, Monday to Friday.
We will provide a guide cost based on the information you provide, however pricing cannot be confimed until we review your equipment in our workshop.
We will send an answer to the email address you provided in the support form. If you don’t receive a response within a few working days, please check your spam folder to ensure that the reply hasn’t been mistakenly marked. Please note that during holidays, summer vacation periods, and weekends, the response time may be longer.
Parts & Spares
We stock a comprehensive selection of commonly used spare parts tailored to meet your repair and servicing needs. Visit our online store to purchase.
We are delighted to announce that every Nord keyboard purchased through the Headline Audio dealer network in the UK and Ireland includes an impressive 5-year warranty, subject to our Terms and Conditions.
To ensure you enjoy every note, and complete peace of mind, simply register your purchase with us within 30 days.
When filling out the extended warranty form, provide accurate details, including product information, purchase date, and personal contact details. Ensure to review the terms and conditions before submitting for validity.